Part2: Interview: What does it imply (Recommendation)

Those recommendations are from Sue Knight, the author of NLP at work

1. Recognise that a perceived attack is just that – perceived and that you can if you wish frame it as an opportunity.
2. Decide what outcome you want to achieve e.g to portray the flexibility that comes from making choices in our thinking and behaviour. It might be that you want to connect favourably with the person to whom you are responding.
3. Ask yourself – 'what response would you ideally like from the other person?' For example would you like them to understand your point of view / accept your experience / agree with you?
4. Presuppose that what we give is what we get and decide how you can be an example of those responses that you would like in return. So if you really want the other person to understand your point of view are you willing to understand theirs (and I do mean really understand theirs)?
5. Be the example of what you want in the way that you respond. Resist the temptation to get revenge / rationalise / dispute …
6. Put yourself in the other person's shoes to check out that the effect of what you are saying or doing is likely to get the reaction that you want.
7. Do it
8. Get whatever feedback that you can to find out what effect you did have.
9. Decide how you can learn from that.

For the full article
http://www.sueknight.co.uk/Publications/Articles/WhenNLPAtt.htm